SDA Happenings

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Designed exclusively for executive chefs working in senior living communities, this immersive event will prepare you to take your culinary journey to new heights and inspire your professional growth. Indulge your senses in the gastronomic journey of a Las Vegas VIP food tour, and ignite your culinary and leadership skills through tailored education and training. 

 Food & dining is not just for nutrition - it's a fundamental human experience. Understanding the importance of providing quality dining experience for persons with dementia becomes critical to their quality of life. The webinar emphasizes the mission of socialization, increased food consumption, improved hydration, and dignified dining. We cover various topics such as the definition & characteristics of dementia, challenges faced by persons with dementia during meals, communication strategies, socialization, and engagement. dining with dignity techniques, training and education, the role of the caregiver, and much more.

  Building a Customer Service Approach that has HEART focuses on developing a customer-centric mindset and strategy that prioritizes exceptional customer service. This session delves into the acronym HEART. representing the key components that create meaningful interactions and relationships with customers. Participants will explore techniques for cultivating empathy and fostering rapport. actively listening, responding with authenticity, and ensuring follow-through. By understanding and implementing these principles. attendees will be equipped to enhance their customer service skills and create lasting positive impressions that contribute to the success of their organizations.